Claims Guidelines
• It is the duty of the Insured or
their servants of the Insured's Agent, in all cases to take such measures as may
be reasonable for the purpose of averting or minimising a loss and to ensure
that all rights against Carriers, Bailees or other third parties are properly
preserved and exercised.
• In particular, the Insured or their
servants or the Insured's Agent are required:
‧ To claim immediately on the Carriers, Port Authorities or other Bailees
for any missing packages
‧ To apply immediately for survey by Carriers' or other Bailees'
Representatives if any loss or damage be apparent and claim on the Carriers or
other Bailees for any actual loss or damage found at such survey
‧ In no circumstances, except under written protest, give clean receipts
where goods are in doubtful condition
‧ To give notice in writing to the Carriers or other Bailees within 3 days
of delivery if the loss or damage was not apparent at the time of taking
delivery
‧ When delivery is made by Container, to ensure that the container and its
seals are examined immediately by their responsible official. If the Container
is delivered damaged or with seals broken or missing or with seals other than as
stated in the shipping documents, to clause the delivery receipt accordingly and
retain all defective or irregular seals for subsequent
identification
• The Consignees or their Agents are
recommended to make themselves familiar with the Regulations of the Port
Authorities at the port of discharge.
• Survey and Claim
Settlement
‧ In the event of loss or damage that may involve a claim under this
insurance, immediate notice must be given to the survey and claims settling
agents shown in the schedule.
• To enable claims to be dealt with
promptly, the Insured or their servants or the Insured's Agent are advised to
submit all available supporting documents without delay, including when
applicable:
‧ Claims Statement
‧ Original policy or certificate of insurance.
‧ Original or copy shipping invoices, together with shipping specification
and/or weight notes.
‧ Original Bill of Lading and/or other contract of carriage.
‧ Survey report or other documentary evidence to show the extent of the
loss or damage.
‧ Landing account and weight notes at final destination.
‧ Correspondence exchanges with the Carriers and other Parties regarding
their liability for the loss or damage.
• Failure to comply with any of these
requirements will prejudice any claim under the policy.
